Returns Policy — Corporate & Business Clients
Returns and refund conditions for wholesale, retail, reseller, and custom manufacturing orders are determined individually depending on:
• order quantity
• level of customisation
• manufacturing requirements
• agreed commercial terms
Custom & Bulk Orders
Most corporate, wholesale, and custom-manufactured orders are non-refundable once production has commenced.
Samples & Approval Process
Clients may be offered samples, prototypes, or design approvals before bulk production begins.
Damaged or Incorrect Goods
If goods arrive damaged or incorrect:
• claims must be submitted within 7 days of delivery
• supporting photos and order details may be required
Contract-Based Terms
Specific return, replacement, warranty, and liability terms may be outlined separately in commercial agreements or invoices.
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2) Warranty — Families & Individuals
Warranty — Families & Individuals
We stand behind the quality of our genuine latex-filled products.
Warranty Coverage
Our products are covered against manufacturing defects in:
• stitching
• workmanship
• zipper functionality
• filling consistency
What Is Not Covered
This warranty does not cover:
• normal wear and tear
• comfort preference changes
• accidental damage
• misuse or improper washing
• colour or fabric variations caused by stock-lot sourcing
• customised or modified products unless defective
Natural Latex Disclaimer
Latex softness and feel may vary slightly due to the natural characteristics of latex materials.
Warranty Claims
To submit a warranty claim:
• contact customer support with photos and proof of purchase
• claims are assessed individually
• approved claims may receive repair, replacement, store credit, or refund
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Warranty — Corporate & Business Clients
Warranty terms for business customers vary depending on:
• order volume
• product specifications
• private-label requirements
• custom manufacturing agreements
Commercial Agreements
Warranty periods, liability limits, replacement terms, and quality specifications may be separately negotiated and documented in:
• quotations
• invoices
• supply agreements
• manufacturing contracts
Material Variations
Where stock-lot fabrics or discounted materials are used, reasonable colour and fabric variations may occur unless otherwise agreed in writing.
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3) Terms & Conditions
Terms & Conditions
General
By purchasing from our website, you agree to these Terms & Conditions.
We reserve the right to update products, pricing, promotions, policies, and website content without prior notice.
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Product Information
We aim to provide accurate product descriptions and images. However:
• colours may appear differently depending on screens
• fabrics and materials may vary slightly between batches
• measurements may have minor variations due to handmade production
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Promotions & Free Offers
Promotional offers may include:
• free cotton covers
• “Buy 3 Get 1 Free” offers
• gift bundles
• special discounts
Promotions:
• cannot usually be combined unless stated otherwise
• may be changed or withdrawn without notice
• apply while stocks last
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Custom-Sized Orders
Custom-sized products are:
• made specifically to customer requirements
• non-refundable unless faulty
• subject to an additional customisation fee
Customers requesting custom sizing must have previously purchased the same or similar design to confirm suitability.
Because we source discounted stock-lot materials, exact fabric colours or materials may not always be available for repeat orders. Similar alternatives may be used.
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Pricing
We aim to keep prices affordable by:
• sourcing stock-lot materials
• reducing unnecessary markups
• selling directly to customers
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
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Shipping
Delivery times may vary depending on:
• order size
• customisation
• stock availability
• shipping location
Customers are responsible for providing accurate delivery information.
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Limitation of Liability
To the maximum extent permitted by law:
• we are not liable for indirect or consequential losses
• liability is limited to the value of the purchased goods
Nothing in these Terms excludes rights available under Australian Consumer Law.
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Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to remedies for major failures and compensation for foreseeable loss or damage.
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Corporate Orders
Corporate, wholesale, reseller, and custom manufacturing orders may be subject to separate commercial agreements, quotations, or supply contracts. Where separate agreements exist, those terms will prevail.
Contact us at {email} for questions related to refunds and returns.